Google says a technical problem brought on some customers’ Maps Timeline information to be deleted

After weeks of some Google Maps customers reporting that their Timelines had been wiped of all of the locations they’ve visited, as noticed by 9to5Google earlier this month, Google has confirmed that some customers’ information was deleted and is, in some instances, unrecoverable. In an announcement to , Google spokesperson Genevieve Park stated, “We briefly skilled a technical problem that brought on the deletion of Timeline information for some folks.” Solely customers who had backups turned on will be capable to restore their Timelines, based on the assertion.

Google just lately information, and backups don’t seem like on by default. To allow them, you must go into Your Timeline within the Maps app and replace the settings from the cloud icon there. The incident brought on some customers to lose years’ value of location historical past. And whereas some who had backups enabled previous to the problem have stated they had been in a position to restore their Timeline information, others on stated they weren’t in a position to get all of it again even after importing their backups.

This text initially appeared on Engadget at https://www.engadget.com/apps/google-says-a-technical-issue-caused-some-users-maps-timeline-data-to-be-deleted-214358403.html?src=rss

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