Abstract
- Roku customers report washed-out colours when streaming HDR content material from Disney+ and different streaming apps on TCL and Hisense Roku TVs.
- It is doable a current Roku TV replace could be the wrongdoer behind the difficulty.
- Roku is actively investigating the difficulty and can replace its Difficulty Monitoring Board with extra data quickly.
If in case you have a
Roku TV
and observed over the weekend that the colours appeared very washed out whereas streaming
HDR content
, don’t be concerned; you are not alone.
In response to consumer studies on the Roku Issue Tracking Board, some Roku customers are experiencing a problem with washed-out colors when streaming HDR content material from Disney+. The problem appears to be primarily affecting TCL Roku TVs, however there are some studies of Hisense Roku TVs being affected as nicely. The issue seems to stem from the most recent software program model of Roku TVs, Roku OS 14.5.
“We’re investigating the Disney Plus HDR content material that was washed out after the current replace,” mentioned Roku group moderator Emmaneul-D.
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Different streaming apps are additionally affected
The problem solely appears to have an effect on Roku OS apps, not {hardware} linked to the TV like a PS5
Roku
Whereas Disney+ seems to be the first wrongdoer for Roku’s HDR streaming difficulty, some customers are additionally reporting issues with different streaming apps equivalent to Netflix, Prime Video, Apple TV+, Max, and YouTube TV.
One consumer on the Roku issue forum wrote, “it occurs with 4K and HDR titles, all white and washed out, however would not appear to occur with HD titles. I am shocked extra individuals aren’t complaining, as a result of it makes a ton of exhibits merely unwatchable. Was wanting ahead to Andor, and Tuesday evening ruined.”
A consumer by the title of Squinky on the Roku forums posted a picture of what Andor seems to be like on their Roku TV with the difficulty, and what it really ought to like. You will discover within the first picture of Andor that the colours seem very pale and grey, whereas in the second they give the impression of being vibrant and wealthy (which is what HDR ought to seem like).
It is essential to notice that this difficulty appears to solely have an effect on Roku streaming. As an example, this implies when you’re streaming HDR content material in your Roku TV utilizing a PS5, HDR will not look washed out. It is simply when utilizing a streaming app on Roku OS. It additionally would not appear to have an effect on Roku’s menus or any of its software menus, simply when launching an HDR title to stream by way of Roku OS.
Different Roku units, equivalent to its streaming sticks, look like unaffected by this difficulty. It reportedly solely entails TCL Roku TVs and a few Hisense fashions operating the most recent 14.5 software program model. Hopefully, Roku can implement a repair for this quickly, permitting customers to benefit from the shiny, wealthy colours HDR has to supply as soon as once more, particularly on new hit exhibits
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